What if my order hasn't arrived?

If the item is in stock it will be delivered within 5 days for destinations in the UK and up to 10 days in Europe and the rest of the world. If after this time you have still not received your order, contact our Customer Service Department quoting your Order Number:
Email: sales@freshiuk.co.uk
Telephone: +44 (0) 7907 937 185

There's a problem with a delivery I've received:

Please contact our Customer Service Department quoting your Order Number:
Email: sales@freshiuk.co.uk
Tel: +44 (0) 7907 937 185

You sent me a damaged or defective item:

If the item is either faulty or damaged please contact our Returns team, quoting your Order Number, and they will arrange for a replacement or refund:
Email: returns@freshiuk.co.uk
Telephone: +44 (0)7917 065 060

I haven't received everything I ordered:

Please note that if you ordered more than one item, your order may be despatched in more than one package; therefore you may not receive your whole order on the same day. You will receive an email notification when those items have been despatched. If the contents of the package delivered does not match the accompanying advice note please contact our Customer Service Department, quoting your Order Number:
Email: sales@efreshiuk.co.uk
Tel: +44 (0) 7907 937 185

You sent me the wrong items:

If items have been supplied in error please contact our Customer Service Department, quoting your Order Number:
Email: sales@freshiuk.co.uk
Telephone: +44 (0) 7917 065 060

Can I exchange an item?

Yes you can. Simply return it to us in its original condition, enclosing your invoice, within 30 days from date of invoice. On receipt we will issue a full refund for the price you paid for the item. You can place a new order online or contact our Customer Service Department who will be happy to do it for you.
Email: sales@freshiuk.co.uk
Tel: +44 (0) 7907 937 185

What is your returns policy?

We operate a 'no-quibbles' guarantee, which means that if for any reason you are unhappy with your purchase, simply return it to us in its original condition within 30 days from date of invoice. We will issue a full refund for the price you paid for the item.

How to return an item:

To return an item, please use our returns form. Please pack the item securely, enclosing the completed form and attaching the address label supplied on the returns form. For your own protection we recommend that you use a recorded-delivery service. This returns policy does not affect your statutory rights. For further advice contact our Returns Department:
Email: returns@freshiuk.co.uk
Tel: +44 (0) 7907 937 185

How do I "return" an online product?

Fees and charges for online products are non-refundable. You will not have the right to cancel your order under regulation 10 of the Distance Selling Regulations 2000 once the supply to you of the service has begun with your agreement. You agree that the supply to you of the service may begin before the expiry of the cancellation period given by those Regulations. The supply to you of the service will begin when we send you an e-mail containing your password and make the service available to you for the first time.

When do I get my refund once I've returned an item?

Your payment card will normally be refunded within 5 days of your return being received in our warehouse.

Model Cancellation Form for Distance Contract:

Please download and complete form here

Print off and send this form to:

FRESHiUK Limited
1 The Galleria, 182 George Lane, London E18 1AY

Alternatively you can call us on Tel: +44 (0) 7907 937 185 or just email info@freshiuk.co.uk